Zoom error codes

The table below contains the most common error codes and messages that you may encounter when using Zoom or just trying to install the program.

Error codes and messages

Error code or message	Question	Suggested Troubleshooting
Error 5000 Error 5003 Error 5004 Error 104101 Error 104102 Error 104103 Error 104104 Error 104105 Error 104106 Error 104110 Error 104111 Error 104112 Error 104113 Error 104114 Error 104115 Error 104116 Error 104117 Error 104118	There are problems with the network connection to Zoom servers.	If you are on a network with a firewall or proxy, contact your network admin to check your firewall and proxy settings. Antivirus software such as Kaspersky or NOD32 can block your connection to Zoom. Disable your antivirus and try again. Check with your ISP if you can connect to Zoom.
Error 2008. The meeting has an unexpected error.	The applied license is no longer valid for the account or does not apply to the user.	Visit your personal account as an account owner or admin and assign the appropriate webinar license to the user.
XmppDll.dll is missing from your computer		If you receive an error that the XmppDll.dll file is missing from your PC, please install Zoom manually. If that doesn’t work, please create a support ticket.
Entry point not found The procedure entry point could not be located		Update or reinstall Microsoft Visual C ++ 2008 SP1.
There is no disc in the drive. Please insert the disc into the drive	The Zoom app looks for a file path on your Windows computer that doesn’t exist. This usually happens when you join or leave a meeting.	Uninstall Zoom and install the latest version of Zoom.
Error 0 (during installation)	This error could appear when updating the application from version 0.9 or 1.0. The Zoom installation file is broken. Antivirus software may mark important files as viruses and quarantine them.	Download the program manually and install the application. If the problem persists, locate the installer.txt file located in C:/Users/username/AppData/Roaming/Zoom, and then create a support ticket by attaching the document found.
Error 3000 (during installation)	Zoom Installer failed to overwrite an existing file due to a running process.	Uninstall Zoom and install the latest version of program
Error 10002 (during installation)	The Zoom installation file is broken. Antivirus software may mark important files as viruses and quarantine them.	Check free disk space. Download the Zoom client installer manually and install it. If the problem persists, locate the installer.txt file located in C:/Users/username/AppData/Roaming/Zoom, and then create a support ticket by attaching the document found.
Error 10006 (during installation)	The hard disk is full. Antivirus software may mark important files as viruses and quarantine them.	Download the Zoom installer manually and install the application. If the problem persists, locate the installer.txt file located in C:/Users/username/AppData/Roaming/Zoom, and then create a support ticket by attaching the document found.
Error 13003 (during installation)	Custom permissions prevent the installation of apps. There is a conflict with the drivers.	Download the Zoom installer manually, and then run the setup file as admin (right mouse button click – «Run as admin»). Make sure you have the latest video and audio drivers installed.

Other error codes

Error 3113: Unable to schedule conference

The problem has been fixed in the latest software. You should update the Zoom app to the latest version:

Launch the program on your computer.
Open the «Home» tab and click on the marked items:
Wait for a few and then start updating.

Error 1132: Unable to login

Error 1132

1) Check your Windows firewall. Make sure you have allowed Zoom to use your network profile.

2) Create a brand new Windows user and use Zoom from there. It is not recommended to log into the account that you had on the old Windows account – most likely, it was banned.

Error 105035

The error occurs when trying to use the screen sharing after starting a meeting. Official support offers the following solutions:

1) Update to the latest version. You can find instruction above in this article

2) Check if the following files are being signed:

CptControl.exe
CptHost.exe
CptInstall.exe
CptService.exe
CptShare.dll
zzhost.dll
zzplugin.dll
aomhost64.exe

Since v4.4.56616.1028 575, the filenames are renamed:

CptHost.exe -> zcscpthost.exe
airhost.exe -> zcsairhost.exe
CptService.exe -> zCSCptService.exe

You can find this files by following steps:

Press Win + R buttons on keyboard.
Run command %appdata%/zoom.
Open «Bin» folder.

Error 100000502

A new type of connection error, which appeared for the first time in August 2020. An unexpected error occurs during a meeting when trying to create or schedule a conference, preventing users from entering Zoom. Here is what the developers themselves wrote on the official Twitter account:

“Thanks for hanging in there! We are deploying a fix now. Service should be restored for some users and we’re continuing to complete the fix for any users still impacted. We’re sorry about the disruption.

Follow http://status.zoom.us for updates.”

Solution for error 100000502: At the moment, it remains only to wait for the fixing of errors that probably occur on the server-side.

Error 1054

This error can be caused, according to Reddit, by your account password expired.

Solution: sign in on the official website and reset your password.

Write in the comments if resetting your password did not help, and we will find another solution (this is the only one at the moment).

If you encounter error codes that are not described in this article, please describe the problem in detail in the comments, attaching a link to the screenshot.