Zoom error codes
The table below contains the most common error codes and messages that you may encounter when using Zoom or just trying to install the program.
Error codes and messages
|Error code or message||Question||Suggested Troubleshooting|
||There are problems with the network connection to Zoom servers.||
|Error 2008. The meeting has an unexpected error.||The applied license is no longer valid for the account or does not apply to the user.||Visit your personal account as an account owner or admin and assign the appropriate webinar license to the user.|
|XmppDll.dll is missing from your computer||If you receive an error that the XmppDll.dll file is missing from your PC, please install Zoom manually. If that doesn’t work, please create a support ticket.|
||Update or reinstall Microsoft Visual C ++ 2008 SP1.|
|There is no disc in the drive. Please insert the disc into the drive||The Zoom app looks for a file path on your Windows computer that doesn’t exist. This usually happens when you join or leave a meeting.||Uninstall Zoom and install the latest version of Zoom.|
|Error 0 (during installation)||
|Error 3000 (during installation)||Zoom Installer failed to overwrite an existing file due to a running process.||Uninstall Zoom and install the latest version of program|
|Error 10002 (during installation)||
|Error 10006 (during installation)||
|Error 13003 (during installation)||
Other error codes
Error 3113: Unable to schedule conference
The problem has been fixed in the latest software. You should update the Zoom app to the latest version:
- Launch the program on your computer.
- Open the «Home» tab and click on the marked items:
- Wait for a few and then start updating.
Error 1132: Unable to login
1) Check your Windows firewall. Make sure you have allowed Zoom to use your network profile.
2) Create a brand new Windows user and use Zoom from there. It is not recommended to log into the account that you had on the old Windows account – most likely, it was banned.
The error occurs when trying to use the screen sharing after starting a meeting. Official support offers the following solutions:
1) Update to the latest version. You can find instruction above in this article
2) Check if the following files are being signed:
Since v4.4.56616.1028 575, the filenames are renamed:
- CptHost.exe -> zcscpthost.exe
- airhost.exe -> zcsairhost.exe
- CptService.exe -> zCSCptService.exe
You can find this files by following steps:
Win+ Rbuttons on keyboard.
- Run command
- Open «Bin» folder.
A new type of connection error, which appeared for the first time in August 2020. An unexpected error occurs during a meeting when trying to create or schedule a conference, preventing users from entering Zoom. Here is what the developers themselves wrote on the official Twitter account:
“Thanks for hanging in there! We are deploying a fix now. Service should be restored for some users and we’re continuing to complete the fix for any users still impacted. We’re sorry about the disruption.
Follow http://status.zoom.us for updates.”
Solution for error 100000502: At the moment, it remains only to wait for the fixing of errors that probably occur on the server-side.
This error can be caused, according to Reddit, by your account password expired.
Solution: sign in on the official website and reset your password.
Write in the comments if resetting your password did not help, and we will find another solution (this is the only one at the moment).
If you encounter error codes that are not described in this article, please describe the problem in detail in the comments, attaching a link to the screenshot.